POLICIES

The information about confidentiality in no way contravenes your rights under the General Data Protection Regulation May 2018 to access personal data that The Wellbeing Therapy Hut holds on you. The Wellbeing Therapy Hut keeps confidential records and statistics about its clients. All records are kept securely and are only seen by authorised The Wellbeing Therapy Hut personnel. These records are subject to the General Data Protection Regulation May 2018. Some of the information we may collect is classified as sensitive personal data and we can only use such data where we have your explicit consent. This data may include racial or ethnic origin, political opinions, religious beliefs, trade union membership, physical or mental health, sexual life, criminal proceedings and offences. Your personal and sensitive personal data will only be used in order to provide the service to you and for managing and quality assuring the service. Records are kept for up to a period of 7 years and are then destroyed.

The Wellbeing Therapy Hut recognises that on occasion, our clients may wish to exercise their rights under the General Data Protection Regulation (May 2018) and make a subject access request in respect of their personal information held by The Wellbeing Therapy Hut. Often during counselling, information is provided by more than one individual. In these cases, The Wellbeing Therapy Hut will only release information if consent has been given by all of the individuals involved.

If you wish to make a subject access request, please read the section 'Your rights and managing your own data' in our privacy policy for full details on how to do this.

Confidentiality

The Wellbeing Therapy Hut counselling is a private and confidential form of help. We hold information about each of our clients and the counselling they receive in confidence. This means that we will not give your name or share any information about you to anyone outside the organisation. However, there are exceptional cases where The Wellbeing Therapy Hut might ethically or legally have to give information, such as if we have been requested by a coroner inquest or subpoenaed by court to provide this - then we would have to do this by law. We will discuss any proposed disclosure with you.

If you come with a partner or your family, the counsellor may suggest seeing each of you individually. It is important for you to know that what is said in those individual sessions will be confidential and not shared with your partner or family.

1.1 The Wellbeing Therapy Hut (TWTH) understands that many of the people who use its serves have subjects that they want to discuss and that some of this information maybe confidential. There are instances however, in which it is necessary to breach confidentiality. In some case this is compulsory, e.g. when required by law, and in other cases a breach of confidentiality can be at the discretion of the worker or the organisation subject to senior management approval. TWTH respects the privacy of our service users and promotes an ethos of trust within the organisation.

Client Privacy Notice

The Wellbeing Therapy Hut Limited

This notice explains what personal information we collect about clients, children and young people, parents and carers; why we use it; who we may share it with; how long we keep it; and the choices and rights available to you. It applies from your first enquiry or booking and throughout assessment, allocation, counselling and any later contact about the service.

We use the minimum information reasonably needed to assess your needs, provide counselling safely, arrange and charge for sessions, supervise our practitioners, meet safeguarding and legal duties, and respond to concerns. We do not sell client information. We do not make significant decisions about your care solely by automated means.

Who is responsible for your information

The Wellbeing Therapy Hut Limited, referred to as TWTH, we or us, is the data controller for the information it decides to collect and use for its service.

Data protection lead: Jess Farazmand, Founder and Director

Email: admin@thewellbeingtherapyhut.co.uk

Telephone: 07935 835277

Postal and main service address: Adelphi Court, 1 East Street, Epsom, Surrey KT17 1BB

Website: www.thewellbeingtherapyhut.co.uk

Some qualified counsellors may keep their professional session notes in an approved secure system separate from TWTH. Where a counsellor is independently responsible for those records, they will explain this and provide their own privacy information. TWTH remains responsible for the information it holds for assessment, allocation, administration, safeguarding, complaints and service management.

Information we may collect

Identity and contact details, including name, date of birth, address, email, telephone number and preferred safe contact method.
For children and young people, parent or carer details, parental-responsibility information, consent or assent, school details where relevant, and emergency arrangements.
Assessment and matching information, including why counselling is sought, availability, preferences, accessibility needs, communication needs and whether reduced-rate or qualified counselling is appropriate.
Health and wellbeing information, including mental health, medication, disability or neurodivergence, risk, self-harm or suicide information, safeguarding concerns, CORE-10 responses and safety plans where used.
Counselling records, including attendance, agreed goals, brief session notes, reviews, endings and relevant communications.
Information about other people where relevant, including family members, emergency contacts and professionals involved in your support.
Payment, invoice and transaction information. We do not normally receive complete payment-card details from the payment provider.
Complaints, feedback, incidents, subject-access requests and communications with us.
Technical and booking information created when you use our website, forms, email, Google Meet or booking systems.

Counselling can involve special category information, including health, race or ethnicity, religious or philosophical beliefs, sexuality or sex-life information. It can also involve information about alleged or actual criminal behaviour. We only use this information where it is necessary, proportionate and legally permitted.

How we obtain information

Most information comes directly from you or, where appropriate, from a parent or carer. We may also receive information from a referrer, GP, school, social-care service, IDVA or other professional; an emergency contact; another person involved in joint or family counselling; or a payment and booking provider. If information comes from someone else, we will normally tell you unless doing so would be unlawful, impossible, disproportionate or could create a safeguarding risk.

Why we use information and our lawful bases

Data protection law requires an Article 6 lawful basis for personal information and, where information is particularly sensitive, an additional Article 9 condition. More than one basis may apply to the same record.

Respond to enquiries, assess suitability, match and allocate a counsellor, arrange sessions and deliver the agreed service

Steps at your request before a contract and performance of our contract with you; legitimate interests in operating a safe and effective counselling service

Provision and management of health or social care under Article 9(2)(h), subject to professional confidentiality

Maintain clinical, attendance and contact records; supervise practitioners; review quality and manage endings or transfers

Contract; legitimate interests in safe practice, continuity, accountability and service management

Article 9(2)(h) health or social care

Manage risk, safeguarding and emergencies

Legal obligation where one applies; vital interests; legitimate interests in protecting clients and others

Vital interests under Article 9(2)(c); substantial public interest and safeguarding conditions where applicable

Issue invoices, receive payment and keep financial records

Contract and legal obligation

Normally not applicable; sensitive information is avoided in financial records

Handle complaints, incidents, insurance matters and legal claims

Legal obligation and legitimate interests in accountability, resolving concerns and establishing or defending legal rights

Legal claims under Article 9(2)(f), where relevant

Send optional news or marketing

Consent, or the limited soft opt-in where legally available

We do not use counselling information to target marketing

Consent to counselling, parental consent, consent to share information and data-protection consent are not always the same thing. We use consent as our data-protection basis only where it is genuinely optional and can be withdrawn. Withdrawing consent does not affect lawful processing that occurred before withdrawal, and some records may still need to be retained under another lawful basis.

When we share information

We keep counselling information confidential, but confidentiality is not absolute. We limit access to people who need the information for their role and share the minimum necessary.

Within TWTH, this may include your counsellor, assessor, supervisor, authorised administrators and relevant managers or safeguarding leads.
With service providers that support our work, including Wix for website and assessment bookings, Google Workspace for authorised email, files and video calls, Knack for client records, payment providers, secure IT support and professional advisers. They must process information under appropriate contractual and security arrangements.
With a GP, emergency service, local authority, social-care service, safeguarding professional or specialist support service where you agree, or where sharing without agreement is necessary and lawful because of immediate or serious risk, safeguarding, vital interests or another legal duty.
With our insurer, legal adviser, professional body, auditor or regulator where needed to deal with a complaint, incident, legal claim, inspection or professional obligation.
Where a court, coroner or other body with lawful authority requires information.

Where possible and safe, we will discuss a proposed disclosure with you first. In an emergency or safeguarding situation this may not be possible. We document what was shared, with whom, why and on what authority.

6 Children and young people

If you are a child or young person
Your information is about you and your privacy matters. We explain what we record, who can see it and when we may need to tell somebody to help keep you or another person safe. A parent or carer does not automatically receive everything you tell your counsellor. We consider your age, understanding, wishes, safety and the law before information is shared.

We may need information from a person with parental responsibility to arrange and support counselling. As a child or young person becomes able to understand and make their own decisions, their views and information rights carry increasing weight. We will not promise secrecy where there is a safeguarding concern, but we will involve the child or young person as far as it is safe and appropriate to do so.

Joint couples and family work

Joint counselling may include information about more than one person. Each person has privacy rights, but one person does not automatically have a right to another person’s confidential information. A request for a copy of a joint record may require us to consider and protect third-party information. The counsellor will explain how individual conversations within couples or family work will be handled and any limits to confidentiality.

Where information is kept and security

Depending on the stage and type of service, information may be held in Wix, TWTH Google Workspace, Knack, an authorised counsellor record system, our accounting or payment systems, and restricted management or safeguarding records. Paper records, where exceptionally needed, must be locked and securely destroyed when no longer required.

We use role-based access, TWTH accounts, multi-factor authentication where available, confidentiality agreements, access reviews and secure disposal arrangements. Client names or clinical information must not be placed in ordinary room-calendar titles. No system can be guaranteed completely secure, but we take proportionate technical and organisational steps and review concerns and incidents.

International processing

Some technology suppliers or their subcontractors may process information outside the United Kingdom. Where a restricted international transfer occurs, we require an appropriate legal safeguard, such as UK adequacy regulations, the UK International Data Transfer Agreement, the UK Addendum to approved contractual clauses, or another lawful mechanism. We also consider supplier security and the type of information involved.

How long we keep information

Seven years after counselling ends or the last meaningful contact, unless a longer or shorter period is justified and documented.

Child or young person records: until the client reaches age 25, unless a longer period is legally required or justified and documented.

Financial and tax records: normally six years after the end of the relevant financial year, or longer if required by HMRC or another legal obligation.

Enquiries that do not proceed: kept only for the limited period needed to respond, manage any concern and demonstrate the outcome, then securely deleted in line with the retention schedule.

Complaints, incidents and legal claims: for the period needed to investigate and conclude the matter and for any relevant legal, insurance or regulatory limitation period.

Backups and deleted records: deletion from a live system may not remove an item immediately from protected backups. It is removed or overwritten according to the supplier’s backup cycle unless earlier deletion is legally required and technically available.

A hold may be placed on scheduled deletion where information is needed for an active safeguarding matter, complaint, legal claim, regulatory request or investigation. When the reason ends, the retention decision is reviewed.

Your rights

Depending on the circumstances and lawful basis, you may have the right to:

be informed about how your information is used;
ask for access to your personal information;
ask us to correct inaccurate or incomplete information;
ask for deletion or restriction of processing in certain circumstances;
object to processing based on legitimate interests or to direct marketing;
receive certain information in a portable format;
withdraw consent where consent is the basis being used; and
not be subject to a significant decision based solely on automated processing. TWTH does not currently make such decisions about client suitability, allocation or care.

Rights are not absolute. For example, access may be limited to protect another person’s information, comply with safeguarding duties or preserve information required for a legal claim. We consider each request individually and explain our decision.

To exercise a right, email admin@thewellbeingtherapyhut.co.uk. We may need reasonable evidence of identity and authority, particularly where a parent, carer or representative makes a request. We normally respond within one month; we will tell you if the law permits additional time.

Concerns and complaints about information

Please contact the data protection lead first if you have a question or concern. We will try to resolve it and will not treat you unfairly for raising it. You also have the right to complain to the Information Commissioner’s Office, the UK data-protection regulator:

Website: www.ico.org.uk/make-a-complaint
Telephone: 0303 123 1113
Post: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF

Changes to this notice

We review this notice regularly. If we make a material change to how we use client information, we will update the version and effective date and bring the change to the attention of affected clients before the new use begins where required.

Related information

Data Protection Policy
Confidentiality and Record-Keeping Policy
Adult Safeguarding Policy and Child Safeguarding Policy
Complaints Policy
Online and Remote Counselling Policy
AI Use and Confidentiality Policy
Client Counselling Agreement
Cookie information on the TWTH website

Working with people unable to provide consent

There may be times when someone is unable to provide explicit consent to TWTH with regards to confidential information. For people over 16 years of age, in line with the Mental Capacity Act 2005 and for a young person under the age of 16, in line with the Non-Instructed Advocacy Policy, best interest principles will apply. When making a best interest decision, the following factors should be taken into account:

a presumption of capacity that everyone has the right to make his or her own decisions and must be assumed to have capacity to do so unless it is proved otherwise
the right for individuals to be supported to make their own decisions - people must be given all appropriate help before anyone concludes that they cannot make their own decisions
the ascertainable past and present wishes and feelings of the person concerned, and the factors the person would consider if able to do so;
the need to permit and encourage the person to participate, or to improve their ability to participate, as fully as possible in anything done for, and any decision affecting them;
the views of other people whom it is appropriate and practicable to consult about the persons wishes;
best interests - anything done for or on behalf of a person without capacity must be in their best interests.
whether the purpose for which any action or decision is required can be as effectively achieved in a manner less restrictive of the persons freedom of action - as long as it is still in their best interests.

Where such decisions of capacity are in question, a meeting will be held with family, friends or/and professionals, the details of the meeting will be recorded by the staff member, with all notes kept in the individual’s personal file. The notes will be dated,

with clear rationale as to why the decision was made, who was present and a date for the next review.

The decision of mental capacity and ability or not to provide consent will be reviewed annually or, in the situation of someone being unwell, the staff member will review capacity once the person is in a better health situation, in line with the MCA principles above.

Staff and volunteers need to be alert to differences of opinion between those who are consulted; the possibility of conflicts of interest and any religious and cultural factors.

Duty to disclose information

Staff should be aware of their responsibilities in relation to the Safeguarding Adults / Children legislation. Staff will discuss confidentiality with all new service users and give clear examples of where confidentiality would be broken relevant to the service. For example, if a young person told of plans to abscond, that would place a duty on the advocate to inform an appropriate member of staff.

If a member of staff feels that they may have to disclose confidential information they must bring this to the attention of the director. If it is decided that the information must be disclosed the member of staff will firstly inform the service user and allow them the opportunity to disclose the information, if the service user is unwilling to do this the member of staff will bring the information to the attention of the appropriate person. If it is not possible to contact the service user prior to disclosure they will be informed of that disclosure has taken place as soon as possible after the event.
A full record of this process and any action taken should be entered on the service user’s file.

There is a legal duty to disclose specific information including:

Information around child abuse or exploitation will be reported to MASH (Sutton’s Multi-Agency Safeguarding Hub), Police, LADO (Local Authority Designated Officer) or Social Care teams on individual cases of suspected or identified child safeguarding concerns;
Drug trafficking, money laundering, acts of terrorism or treason will be disclosed to the police.
In addition, if an illegal act is believed to have taken place, or that a user is at risk of harming themselves or others, this must be reported immediately to the appropriate authorities, as above, and the director advised.
Refer to the TWTH Privacy Statement statement for further details on why and how we hold information.

Withholding Information from a service user

There is a general duty to disclose to the service user complete details of all communications concerning them. There may be, however, exceptional circumstances in which this would not be in their best interests. Such a situation must be justifiable and must be discussed with the director at the time or, if this is not possible, as soon as it is reasonably practicable after the decision is taken. This justification must show that either:

providing such information would have, or has a realistic potential of being detrimental to the physical or emotional well being of the person concerned; or
providing such information would have, or has a realistic potential of being detrimental to the physical well being of a third party; or
providing such information would have or has a realistic potential of interfering with the fair and proper investigation or adjudication of an alleged complaint.

The intention of this is to prevent serious harm, or unjustified interference in proper investigation or adjudication. It does not provide a rationale for denying service users access to information except in highly exceptional circumstances.

If information is withheld, the following principles will apply:

A clear reason for withholding, such as age, capacity or TWTH has a legal duty to withhold information.
Where possible, this will be discussed with the parent/guardian and social worker.
The decision of this withholding will be recorded and kept on the personal case file. Refer to the Non-Instructed Policy and Advocacy Privacy statement for further details on withholding information.

This confidentiality can only be compromised when:

∙ The service user has expressly (by their usual means of communication) authorised disclosure

∙ The service user may have waived the duty of confidentiality by having disclosed particular information to third parties themselves. Nevertheless, WTH staff and volunteers must act prudently to ensure that they themselves do not disclose further information or disclose information to other people.

∙ Where the service user lacks capacity to give or withhold consent for the disclosure of confidential information, such disclosure may be justified taking into account the considerations listed in the section working with people unable to provide consent, section 2.2.

∙ It may be necessary to disclose confidential information in order to prevent serious harm to the service user or others e.g. a threat of suicide, self harm.

∙ It may be a legal requirement, such as during a criminal investigation or by order of the court, that confidential information is made available to investigating authorities.

∙ When someone discloses something about drug trafficking or terrorism.

Actions to Disclosure

∙ If a staff / volunteers suspects abuse or violence towards the person by another, they should refer to the Safeguarding Adults or Safeguarding Children and Young People Policies

∙ If this does not constitute a possible safeguarding referral, support the person to disclose the information to the appropriate person where possible

∙ Raise the matter with the director

∙ The director should be notified before the information is disclosed to a third party, where possible.

Employees, volunteers and service users who are dissatisfied with the conduct or actions of other colleagues or WTH should raise this with the director using the grievance procedure, if necessary, and not discuss their dissatisfaction outside of WTH. All breaches of confidentiality will be investigated, recorded and kept within a secure folder. Individuals whose personal details are compromised will be notified in a timely manner in line with ICO regulations.

Employees and volunteers accessing unauthorised files or breaching confidentially will face disciplinary action. Ex-employees breaching confidentiality may face legal action.

Safeguarding

∙ If an investigation into an allegation is being undertaken, the general obligation of confidentiality described above will be qualified by a need to protect the individual receiving or seeking advocacy support or other members of the public.

∙ If that individual has capacity relevant to the issue then he/she must be informed at the outset that confidentiality may not be absolute and there may be circumstances, such as an investigation into abuse, in which confidential information may have to be made available to the investigators, be they police or social services. TWTH policy on Safeguarding Adults or Safeguarding Children & Young People must be followed.

This policy is to be read in conjunction with the following policies/documents:

Safeguarding Adults Policy and Procedures
Safeguarding Children Policy and Procedures
Data Protection Policy
Privacy Statement
Mental Capacity Act 2005

Domestic violence

Violence and abuse is an issue for many people who come to The Wellbeing Therapy Hut for help with their relationship. We know from our experience that in this situation, working with couples or family members together may not be safe. If this is so, the counsellor will help each person to get individual specialist support from The Wellbeing Therapy Hut or another agency.

Privacy

Please switch off your mobile phone during your counselling sessions as it can create an unhelpful distraction and interruption.

Unauthorised electronic recording

In order for you to work safely and effectively with a counsellor, it is important that the privacy of the work is respected. Please do not attempt to record your counselling session using any device or app. If it is found that recordings have been made covertly, counselling services for the individual responsible will be discontinued immediately and The Wellbeing Therapy Hut reserves the right to seek legal advice regarding possible further action.

Occasionally a counsellor, for example, one who is undertaking a training course, will be required to tape or electronically record a counselling session. Some counsellors regularly use audio or video recording in their work and in these circumstances, you will be asked to give your written consent for this to happen. The consent will specify all the ways in which the recording will be used (for example training, supervision or research) and will specify how and when the recording will be destroyed.

Reports and client records

Occasionally The Wellbeing Therapy Hut is asked by our clients or by external agencies such as Social Services or the NHS to write reports on the progress made in counselling. We are not normally in a position to do this because of our duty of confidentiality to our clients and because The Wellbeing Therapy Hut counsellors are not trained in the specialist areas of diagnosis or social work assessment. However, we can in some circumstances, and on receipt of written consent from the client(s) who attended counselling, provide brief information about the dates and number of sessions attended.

In addition, we are also asked by clients, their solicitors, the police and the courts for access to the client records. This information is not normally shared unless legally required to do so. Where we are legally obligated to provide client records to Court or Coroners, for example, we will do so.

Codes of ethics and practice

All The Wellbeing Therapy Hut counsellors and supervisors are required to comply with the code of ethics and practice that is appropriate to the work they undertake.

Relationship & Individual counselling is covered by the NCPS's Ethical Framework for Good Practice.

In addition, The Wellbeing Therapy Hut personnel must comply with The Wellbeing Therapy Hut’s practice policies and guidance which both complement the external codes and set specific organisational standards for ethical working. Please ask your counsellor if you would like to know more about this.

All our practitioners in training have been assessed as competent to work with their clients on a wide range of issues. As with all our counsellors, they are in ongoing professional clinical supervision for the work they undertake. This assists them to offer you maximum help and support. If you would prefer not to be seen by a practitioner in training, please let the centre know.

Feedback: compliments, concerns and complaints

If you'd like to pay us a compliment or share a positive experience you've enjoyed with The Wellbeing Therapy Hut, please fill in our contact form.

If you feel we haven't delivered a good experience, we operate a formal complaints procedure. We welcome feedback and if you have a concern or complaint, we will always take it seriously as it allows us to improve the service we offer you.

If you have a complaint about a therapist, please inform the director, using the email info@thewellbeingtherapyhut.co.uk. If this needs to be escalated or the complaint is about the director, please contact the NCPS.

The following terms and conditions apply to all sections and pages under the thewellbeingtherapyhut.co.uk website. Additional terms and conditions may also apply to other services provided by us and these are set out below and/or will be explained or made available to you if you use these services.

If you wish to find out more about how The Wellbeing Therapy Hut handles personal data, confidentiality and privacy in respect of our services, please read our service information page. This also sets out how The Wellbeing Therapy Hut handles reports and client records, our codes of ethics and practice. You should also take the time to read our privacy policy, which details the personal information we collect from you, how we use it, how we keep it safe and how you can manage and access your own personal information.

Please read these terms and conditions carefully. They govern our relationship with you in relation to this website. By using or accessing any part of this website or otherwise indicating your consent, you are agreeing to be bound by these terms. If you do not accept these terms and conditions, please do not continue to use this website.

We may modify these terms and conditions by posting an updated copy of them on this website from time to time. You should refer to this page in future to review the current terms and conditions. By continuing to use this website you agree to the amended terms and conditions.

The website to which these terms and conditions apply and for which we are responsible is The Wellbeing Therapy Hut.org.uk.

Content on this website

All information on this website is provided as a free resource and may not be used for commercial purposes of any kind without our prior written consent.

Unless otherwise stated we own the copyright and any other intellectual property rights in all material on this website and in our publications (or are licensed to use the same). Materials include, but are not limited to, the design, layout, look, appearance, graphics, photography and documents on this website, as well as other content such as articles and other text.

Permission to use content from this site is not granted. No part of the material may be reproduced or transmitted in any form or by any means electronic or mechanical, including photocopying, or by any information storage and retrieval system, without prior written permission from The Wellbeing Therapy Hut. The Wellbeing Therapy Hut grants the user the right to use the material by downloading, storing and making copies for private use only.

None of the above grants any person the right to copy or substantially include any of the material in a published work, whether consisting in physical, electronic or whatever form, without prior written consent from The Wellbeing Therapy Hut.

Written requests to use the information available on this website should be emailed to info@thewellbeingtherapyhut.co.uk.

Material on The Wellbeing Therapy Hut.org.uk and may be changed, terminated, or updated without notice. The Wellbeing Therapy Hut may make improvements and/or changes in the services provided via this site at any time without notice.

We retain the right, without any obligation, to modify, update, withdraw or deny access to this website at any time and without notice. If the need arises, we may suspend access to this website or close it down indefinitely.

Outbound external links on this site are not under our control and we are not responsible for the contents of any linked site, or any links contained within that linked site. We are providing these links as a convenience and the inclusion of any link does not imply endorsement by The Wellbeing Therapy Hut.

Your use of this site

You may not use this website for any purpose that is unlawful or prohibited by these terms and conditions. In particular, but not exclusively you are prohibited from posting or transmitting to or from this website any material:

That is threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience.
For which you have not obtained all necessary licences and/or approvals.
Which constitutes or encourages conduct that would be considered a criminal offence, give rise to civil liability, or otherwise be contrary to the law of or infringe the intellectual property rights of any third party, in any country in the world, or
Which is technically harmful (including, without limitation, computer viruses, harmful components, corrupted data or other malicious software or harmful data).

We shall fully cooperate with any law enforcement authorities or court order requesting or directing us to disclose the identity or locate anyone posting any material in breach of this section.

Liability

The Wellbeing Therapy Hut uses reasonable care in compiling and presenting the information on thewellbeingtherapyhut.co.uk. The Wellbeing Therapy Hut does not assume liability for any errors or omissions in the content on this site, including, but not limited to, typographical errors, inaccuracies, outdated information, or broken links.

This site and all information within it are provided on an "as is" basis without any warranties of any kind, express or implied. The Wellbeing Therapy Hut expressly disclaims liability for errors or omissions in the information found on this site.

Availability of this website

Whilst we try to ensure that this website is available 24 hours a day we are not liable if, for any reason, the site is unavailable for any period of time.

We make no warranty that this website is free from defects, viruses or anything else which may be harmful or destructive or that any defects and viruses that do arise will be corrected. We do not guarantee that this website will be compatible with all or any hardware and software that you may use.

How this website uses cookies

Cookies are little text files downloaded by and stored on your device (phone, laptop, tablet, etc.) when you visit a website. Cookies are used to help The Wellbeing Therapy Hut to provide you with a smooth experience while you browse.

The Wellbeing Therapy Hut uses cookies to:

Make our website work
Collect anonymous data to gain insight into how visitors use our website
Help us show advertisements about our services to those people who might be interested in them
Allow you to share content with social networks like Twitter and Facebook

The Wellbeing Therapy Hut does not use cookies to collect any information that could personally identify you. Neither do we use cookies to pass on any personally identifiable information to third parties.

Third party cookies

The Wellbeing Therapy Hut uses some third party applications on our website, for example:

Video content embedded from our YouTube channel
Content embedded from our Twitter/Instagram/Facebook feed

If you visit pages with this type of content embedded, you may be sent cookies from these websites. We don’t control the settings of these cookies, so please do check with the third party website for more information about how to manage these cookies.

Controlling the use of cookies

Mostly, you are able to manage the cookies set up by websites and you can do this through your browser settings. Most browsers will automatically accept cookies unless you tell them otherwise - you can restrict, block or delete cookies. Please check your browser settings for more information on how to do this.

However, please be aware that if you set your browser to block cookies, some or all parts of the The Wellbeing Therapy Hut website will not function.

You can find out more about cookies and discover how to manage them at: http://www.aboutcookies.org.uk/