top of page

POLICIES

The information about confidentiality in no way contravenes your rights under the General Data Protection Regulation May 2018 to access personal data that The Wellbeing Therapy Hut holds on you. The Wellbeing Therapy Hut keeps confidential records and statistics about its clients. All records are kept securely and are only seen by authorised The Wellbeing Therapy Hut personnel. These records are subject to the General Data Protection Regulation May 2018. Some of the information we may collect is classified as sensitive personal data and we can only use such data where we have your explicit consent. This data may include racial or ethnic origin, political opinions, religious beliefs, trade union membership, physical or mental health, sexual life, criminal proceedings and offences. Your personal and sensitive personal data will only be used in order to provide the service to you and for managing and quality assuring the service. Records are kept for up to a period of 7 years and are then destroyed.

The Wellbeing Therapy Hut recognises that on occasion, our clients may wish to exercise their rights under the General Data Protection Regulation (May 2018) and make a subject access request in respect of their personal information held by The Wellbeing Therapy Hut. Often during counselling, information is provided by more than one individual. In these cases, The Wellbeing Therapy Hut will only release information if consent has been given by all of the individuals involved.

If you wish to make a subject access request, please read the section 'Your rights and managing your own data' in our privacy policy for full details on how to do this.

Confidentiality

The Wellbeing Therapy Hut counselling is a private and confidential form of help. We hold information about each of our clients and the counselling they receive in confidence. This means that we will not give your name or share any information about you to anyone outside the organisation. However, there are exceptional cases where The Wellbeing Therapy Hut might ethically or legally have to give information, such as if we have been requested by a coroner inquest or subpoenaed by court to provide this - then we would have to do this by law. We will discuss any proposed disclosure with you.

If you come with a partner or your family, the counsellor may suggest seeing each of you individually. It is important for you to know that what is said in those individual sessions will be confidential and not shared with your partner or family.

Domestic violence

Violence and abuse is an issue for many people who come to The Wellbeing Therapy Hut for help with their relationship. We know from our experience that in this situation, working with couples or family members together may not be safe. If this is so, the counsellor will help each person to get individual specialist support from The Wellbeing Therapy Hut or another agency.


Privacy

Please switch off your mobile phone during your counselling sessions as it can create an unhelpful distraction and interruption.

Unauthorised electronic recording

In order for you to work safely and effectively with a counsellor, it is important that the privacy of the work is respected. Please do not attempt to record your counselling session using any device or app. If it is found that recordings have been made covertly, counselling services for the individual responsible will be discontinued immediately and The Wellbeing Therapy Hut reserves the right to seek legal advice regarding possible further action.

Occasionally a counsellor, for example, one who is undertaking a training course, will be required to tape or electronically record a counselling session. Some counsellors regularly use audio or video recording in their work and in these circumstances, you will be asked to give your written consent for this to happen. The consent will specify all the ways in which the recording will be used (for example training, supervision or research) and will specify how and when the recording will be destroyed.

Reports and client records

Occasionally The Wellbeing Therapy Hut is asked by our clients or by external agencies such as Social Services or the NHS to write reports on the progress made in counselling. We are not normally in a position to do this because of our duty of confidentiality to our clients and because The Wellbeing Therapy Hut counsellors are not trained in the specialist areas of diagnosis or social work assessment. However, we can in some circumstances, and on receipt of written consent from the client(s) who attended counselling, provide brief information about the dates and number of sessions attended.

In addition, we are also asked by clients, their solicitors, the police and the courts for access to the client records. This information is not normally shared unless legally required to do so. Where we are legally obligated to provide client records to Court or Coroners, for example, we will do so.

Codes of ethics and practice

 All The Wellbeing Therapy Hut counsellors and supervisors are required to comply with the code of ethics and practice that is appropriate to the work they undertake.

  • Relationship & Individual counselling is covered by the NCPS's Ethical Framework for Good Practice.

In addition, The Wellbeing Therapy Hut personnel must comply with The Wellbeing Therapy Hut’s practice policies and guidance which both complement the external codes and set specific organisational standards for ethical working. Please ask your counsellor if you would like to know more about this.

All our practitioners in training have been assessed as competent to work with their clients on a wide range of issues. As with all our counsellors, they are in ongoing professional clinical supervision for the work they undertake. This assists them to offer you maximum help and support. If you would prefer not to be seen by a practitioner in training, please let the centre know.

Cancellation policy

If you intend to cancel, at least 24 hours' notice should be given to avoid cancellation charges. Please contact your The Wellbeing Therapy Hut Centre for further information.

Feedback: compliments, concerns and complaints

If you'd like to pay us a compliment or share a positive experience you've enjoyed with The Wellbeing Therapy Hut, please fill in our contact form.

If you feel we haven't delivered a good experience, we operate a formal complaints procedure. We welcome feedback and if you have a concern or complaint, we will always take it seriously as it allows us to improve the service we offer you.

If you have a complaint about a therapist, please inform the director, using the email info@thewellbeingtherapyhut.co.uk. If this needs to be escalated or the complaint is about the director, please contact the NCPS.

The following terms and conditions apply to all sections and pages under the thewellbeingtherapyhut.co.uk website. Additional terms and conditions may also apply to other services provided by us and these are set out below and/or will be explained or made available to you if you use these services.

If you wish to find out more about how The Wellbeing Therapy Hut handles personal data, confidentiality and privacy in respect of our services, please read our service information page. This also sets out how The Wellbeing Therapy Hut handles reports and client records, our codes of ethics and practice. You should also take the time to read our privacy policy, which details the personal information we collect from you, how we use it, how we keep it safe and how you can manage and access your own personal information.

Please read these terms and conditions carefully. They govern our relationship with you in relation to this website. By using or accessing any part of this website or otherwise indicating your consent, you are agreeing to be bound by these terms. If you do not accept these terms and conditions, please do not continue to use this website.

We may modify these terms and conditions by posting an updated copy of them on this website from time to time. You should refer to this page in future to review the current terms and conditions. By continuing to use this website you agree to the amended terms and conditions.

The website to which these terms and conditions apply and for which we are responsible is The Wellbeing Therapy Hut.org.uk.


Copyright

Content on this website

All information on this website is provided as a free resource and may not be used for commercial purposes of any kind without our prior written consent. 

Unless otherwise stated we own the copyright and any other intellectual property rights in all material on this website and in our publications (or are licensed to use the same). Materials include, but are not limited to, the design, layout, look, appearance, graphics, photography and documents on this website, as well as other content such as articles and other text.


Permission to use content from this site is not granted. No part of the material may be reproduced or transmitted in any form or by any means electronic or mechanical, including photocopying, or by any information storage and retrieval system, without prior written permission from The Wellbeing Therapy Hut. The Wellbeing Therapy Hut grants the user the right to use the material by downloading, storing and making copies for private use only.

None of the above grants any person the right to copy or substantially include any of the material in a published work, whether consisting in physical, electronic or whatever form, without prior written consent from The Wellbeing Therapy Hut.

Written requests to use the information available on this website should be emailed to info@thewellbeingtherapyhut.co.uk.

Material on The Wellbeing Therapy Hut.org.uk and may be changed, terminated, or updated without notice. The Wellbeing Therapy Hut may make improvements and/or changes in the services provided via this site at any time without notice.

We retain the right, without any obligation, to modify, update, withdraw or deny access to this website at any time and without notice. If the need arises, we may suspend access to this website or close it down indefinitely.

Outbound external links on this site are not under our control and we are not responsible for the contents of any linked site, or any links contained within that linked site. We are providing these links as a convenience and the inclusion of any link does not imply endorsement by The Wellbeing Therapy Hut.


Your use of this site

You may not use this website for any purpose that is unlawful or prohibited by these terms and conditions. In particular, but not exclusively you are prohibited from posting or transmitting to or from this website any material:

  • That is threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience.

  • For which you have not obtained all necessary licences and/or approvals.

  • Which constitutes or encourages conduct that would be considered a criminal offence, give rise to civil liability, or otherwise be contrary to the law of or infringe the intellectual property rights of any third party, in any country in the world, or

  • Which is technically harmful (including, without limitation, computer viruses, harmful components, corrupted data or other malicious software or harmful data).


We shall fully cooperate with any law enforcement authorities or court order requesting or directing us to disclose the identity or locate anyone posting any material in breach of this section.


Liability

The Wellbeing Therapy Hut uses reasonable care in compiling and presenting the information on thewellbeingtherapyhut.co.uk. The Wellbeing Therapy Hut does not assume liability for any errors or omissions in the content on this site, including, but not limited to, typographical errors, inaccuracies, outdated information, or broken links.

This site and all information within it are provided on an "as is" basis without any warranties of any kind, express or implied. The Wellbeing Therapy Hut expressly disclaims liability for errors or omissions in the information found on this site.

Availability of this website

Whilst we try to ensure that this website is available 24 hours a day we are not liable if, for any reason, the site is unavailable for any period of time.

We make no warranty that this website is free from defects, viruses or anything else which may be harmful or destructive or that any defects and viruses that do arise will be corrected. We do not guarantee that this website will be compatible with all or any hardware and software that you may use.

How this website uses cookies

Cookies are little text files downloaded by and stored on your device (phone, laptop, tablet, etc.) when you visit a website. Cookies are used to help The Wellbeing Therapy Hut to provide you with a smooth experience while you browse.


The Wellbeing Therapy Hut uses cookies to:

  • Make our website work

  • Collect anonymous data to gain insight into how visitors use our website

  • Help us show advertisements about our services to those people who might be interested in them

  • Allow you to share content with social networks like Twitter and Facebook


The Wellbeing Therapy Hut does not use cookies to collect any information that could personally identify you. Neither do we use cookies to pass on any personally identifiable information to third parties.

Third party cookies

The Wellbeing Therapy Hut uses some third party applications on our website, for example:

  • Video content embedded from our YouTube channel

  • Content embedded from our Twitter/Instagram/Facebook feed


If you visit pages with this type of content embedded, you may be sent cookies from these websites. We don’t control the settings of these cookies, so please do check with the third party website for more information about how to manage these cookies.


Controlling the use of cookies

Mostly, you are able to manage the cookies set up by websites and you can do this through your browser settings. Most browsers will automatically accept cookies unless you tell them otherwise - you can restrict, block or delete cookies. Please check your browser settings for more information on how to do this.

However, please be aware that if you set your browser to block cookies, some or all parts of the The Wellbeing Therapy Hut website will not function.


You can find out more about cookies and discover how to manage them at: http://www.aboutcookies.org.uk/

bottom of page